![Risorsa-50px](http://www.alliancera.it/wp-content/uploads/2018/07/Risorsa-50px.png)
0544 435 011 Expertise at your service
Wherever you are,
you can access Alliance’s nationwide service network,
with replacement parts and fast repairs.
![](http://www.alliancera.it/wp-content/uploads/2018/07/point_black.gif)
![](http://www.alliancera.it/wp-content/uploads/2018/07/point_timeline.gif)
0%
Scroll to Start
![Web](http://www.alliancera.it/wp-content/uploads/2018/09/timeline-01-300x300.jpg)
We receive the customer’s call
and carefully listen to the problem description.
This is a crucial, delicate moment, during which we collect the important details for planning out the response.
![timeline-02](http://www.alliancera.it/wp-content/uploads/2018/07/timeline-02-300x300.png)
Telephone troubleshooting.
On the telephone with the customer, using the LiDAT system, we work to resolve the fault remotely.
![timeline-03-e1541848000873](http://www.alliancera.it/wp-content/uploads/2018/11/timeline-03-e1541848000873.jpg)
Remote resolution of
the problem and sending
of any necessary parts.
If the type of fault can be resolved quickly, we immediately send the original parts to the customer.
![Web](http://www.alliancera.it/wp-content/uploads/2018/09/timeline-04-300x300.jpg)
Alerting of the team
and operational equipment.
When the problem requires a field service call, we organise the technical team best qualified to tackle it, and simultaneously arrange to deliver the replacement parts to the site.
![Web](http://www.alliancera.it/wp-content/uploads/2018/09/timeline-05-300x300.jpg)
Logistical organisation
of the service call.
We plan the service call to make it strategic, effective, and as quick as possible.
![timeline-06](http://www.alliancera.it/wp-content/uploads/2018/07/timeline-06-300x300.png)